The Sir Bobby Robson Foundation supports the protection of consumers’ privacy rights as a fundamental element of our business and always operates within Data Protection and Privacy legislation. At the Foundation supporter and the employee level, we support industry codes of practice and have developed internal policies that protect the privacy of consumer information.

The Sir Bobby Robson Foundation PRIVACY PRINCIPLES

Privacy Notice

The Newcastle upon Tyne Hospitals NHS Charity is committed to protecting your privacy. This Statement describes how the Charity collects and uses your personal information. If you have any queries about how we use your information or this Privacy Notice, please contact our Charitable Funds Team at

1. Who we are

The Newcastle upon Tyne Hospitals NHS Charity is registered in England and Wales, charity number 1057213, whose registered office is Regent Point, Regent Farm Road, Newcastle upon Tyne NE3 3HD.

2. How do we collect information?

• We collect personal information from you in the following ways:

• When you make an enquiry by phone, email or by any other means.

• When you fill in an application to fundraise on behalf of the Charity.

• When you send us a donation or remit a bequest to the Charity.

In some circumstances, we collect contact details from publicly available sources or one of your relatives/friends/colleagues will supply your details as part of a fundraising event.

3. What information do we collect?

The type of personal information we may collect includes:

• Your name and contact information including your postal address, email address and telephone number

• Your job role and organisation details (where applicable)

• Your hobbies/interests

• Your attendance at our events

• Your IP address and information about how you use our website (for more information on how we do this, please see Section 11 – Cookies).

If you choose not to supply your personal information, we may not be able to respond to your enquiry/acknowledge your donation or provide advice/assistance in relation to any fundraising you may be undertaking in the Charity’s name.

4. How we use your information

We will use your personal details in the following ways:

Transactional purposes: We may process your information to provide you with the information, fundraising aids or advice you have requested from us. We will need to use your Personal Data in order to carry out our obligations arising from any contracts entered into between you and us, or at your request, before we enter into a contract. This will include using your Personal Data in order to respond to your queries and requests, to provide information, goods or services and to process payments.

• Administration purposes: We will use your personal information to:

a) Create and administer your contribution(s) to the Charity.

b) Respond to enquiries or provide advice/information relating to the work of the Charity

c) Provide an official acknowledgment for contributions received.

d) Provide advice/support regarding any fundraising proposal.

e) Provide updates of the work of the Charity.

f) Analyse the use of the website, but we are not able to identify you personally (please see section 11 – Cookies).

g) We will only use your email or telephone information to contact you for fundraising or marketing purposes if we have your explicit consent to do so.

Carrying out our charitable activities: We will use your personal information for the legitimate interest of carrying out our charitable activities, which may involve contacting you for information on any proposal to fundraise or donate to the Charity.

Periodically, we may send you information on the work of the Charity (usually in a newsletter format) in order to show how contributions have been used and as an acknowledgement of previous support. The newsletter/communication will provide an option for you to opt out of future communications should you not wish to receive this information.

We may also use your personal information for other purposes that you expressly consent to from time to time.

5. Do we disclose your information to third parties?

We will not sell our mailing list to any third party organisation or sell information about your web browsing activity.

We may disclose your personal information to our suppliers or service providers in order to provide you with any services you have requested. We may also need to disclose your information if required to do so by law to government bodies or law enforcement agencies.

If you attend one of our fundraiser events, we may share your name, organisation and role (but not contact details) with others who have registered or are attending the event. This is to enable more effective networking. We will share your name, organisation and role (if applicable) with the organisation holding the event. This is primarily to enable the event organiser to be aware who is taking part in the event or who is on their premises in case of evacuation due to fire or a security threat, and we will require the venue to delete these details once the event has finished.

If attending one of the hospitals supported by the Charity to present a cheque or representing the Charity for promotional purposes we will need to share this information with the NHS Foundation Trust in order for them to be aware of and grant permission to do so.

We always aim to ensure that your information is only used by third parties for lawful purposes and in accordance with this Privacy Notice.


6. Where do we store your information?

The Charity stores your information digitally on the Charity’s servers at a data centre located in the United Kingdom and also in hard copy at the Charitable Fund Office.

From time to time we may send your data to one of the Charity’s service providers, whose staff may be engaged in, among other things, the fulfilment of your event booking or the provision of connected services. By submitting your personal data, you agree that we may share your information with these third parties in accordance with this Privacy Notice, some of which may store data outside the EU, although we will only do so in accordance with applicable law.

We will aim to ensure that your data is treated securely and in accordance with this Privacy Notice.

7. Security to protect your information

We employ appropriate technical and organisational security measures to protect your information from being accessed by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We also endeavour to take all reasonable steps to protect your information from external threats. However, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk.

8. How long do we retain your data?

We will retain certain information in respect of financial transactions for as long as the law requires us to for tax, Gift Aid or Audit/Accounting purposes (which may be up to 7 years after a particular financial transaction).

The Charity makes all reasonable endeavours to ensure that your personal information is accurate, kept secure and retained only for as long as is necessary for the purposes for which it is collected. We therefore store your information for as long as legally required. If you advise us that you do not wish to be contacted we will amend our records accordingly albeit we will retain your information until the legal period has elapsed.

9. Your rights

In accordance with your legal rights under applicable law, you can request information about the personal information that we hold about you, what we use that personal information for and who it may be disclosed to.

You can also request that we:

(a) correct personal information that we hold about you which is inaccurate or incomplete;

(b) erase your personal information without undue delay;

(c) no longer use your personal information for contact purposes; or

(d) receive your personal interest in a readable format so that it can be transferred to another organisation.

All of these requests may be forwarded on to a third party provider who is involved in the processing of your personal information.

If you would like to exercise any of the rights set out above, please contact us at or write to: The Newcastle upon Tyne Hospitals NHS Charity, Charitable Fund Office, Peacock Hall, Royal Victoria Infirmary, Newcastle upon Tyne, NE4LP.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO)

10. Links

Our website includes links to websites operated by other organisations. Please note that if you follow any of these links, the websites provided through them will have their own privacy statements and terms of use. The Charity is not responsible for the privacy controls of these other organisations or their websites, so you should read their privacy statements and terms carefully prior to providing any personal information to, or using these websites.

11. Cookies

A cookie is a small text file we pass to your computer’s hard disk through your web browser so the website can improve or personalise your browsing experience. The use of cookies does not allow us to access any other information on your computer, nor does it affect your experience of using any other websites.

We use cookies to monitor when a user logs into the site: this is a session cookie that expires after 12 hours. This recognises whether the user is identified and logged into the website.

Our website also uses Google Analytics to help us understand the traffic on our website and how we can develop the website to improve it. Cookies used by Google Analytics may track things such as when you visit the website, how long you spend on the website and which pages you visit. It also tracks a user’s IP address to determine an approximate geographical location. Information collected in this way is anonymous and individuals cannot be traced; we will not know your specific IP address. For more information on Google Analytics, please see

If you want to prevent our cookies being stored on your computer in future, you can change your web browser setting to refuse cookies, or to notify you when you receive a new cookie. You can do this by clicking on the ‘Help’ or ‘Settings’ menu. You can also delete these cookies. Please note however that if you disable or delete our cookies your use of our website may be restricted and you may not be able to access all the services or facilities on our site. For more information about cookies, please see


12. Changes

We may change the terms of this Privacy Notice from time to time. If we do so, those changes will be posted here so please check the Notice occasionally. By continuing to use our services and our website you will be deemed to have accepted such changes.